199bd Privacy Policy — Your Data, Our Responsibility

1 Introduction

This Privacy Policy ("Policy") applies to all users of the 199bd online sports betting and casino platform ("the Platform"), accessible at 199bd.io. 199bd ("we", "us", "our") is committed to protecting the personal data of every user ("you", "your") who accesses or registers on the Platform.

This Policy describes the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, the circumstances under which data may be shared with third parties, the period for which data is retained, and the rights available to you in respect of your personal data.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement governing your use of the 199bd Platform.

If you have any questions about how 199bd handles your data, or if you wish to exercise any of your data rights, please contact our Privacy team at [email protected] at any time.

2 Data Controller

199bd acts as the data controller in respect of the personal data of its registered users and site visitors. As the data controller, 199bd determines the purposes for which, and the means by which, your personal data is processed.

All privacy-related correspondence, data subject access requests, and data deletion requests should be directed to:

We aim to acknowledge all privacy-related requests within two (2) business days and to resolve them within the timeframes described in Section 9 of this Policy.

3 Personal Data We Collect

199bd collects the following categories of personal data from users of the Platform. This list represents the maximum scope of data collection; not all categories apply to every user interaction.

4 How We Collect Your Data

199bd collects personal data through the following channels:

4.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account preferences. This is the primary source of personal data for registered users.

4.2 Automated Technical Collection

When you visit 199bd.io, our platform automatically collects certain technical data including your IP address, browser type, device identifiers, and session activity through server logs, cookies, and similar tracking technologies. This data is used for platform security, fraud detection, and service optimisation. See Section 11 for full details of our cookies practices.

4.3 Third-Party Sources

199bd may receive personal data about you from third parties in the following limited circumstances:

• KYC and Identity Verification Providers: Third-party identity verification services may provide confirmation of identity document authenticity or flag potential fraud signals.
• Payment Service Providers: bKash, Nagad, Rocket, and Upay may pass transaction reference data to 199bd to confirm the status of deposit and withdrawal requests.
• Fraud and AML Screening Services: We may cross-reference your details against watchlists maintained by fraud prevention and anti-money laundering screening providers to comply with our legal obligations.
• Game Software Providers: Casino game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may pass session and outcome data back to 199bd for settlement and account crediting purposes.

5 How We Use Your Personal Data

199bd processes your personal data for the following purposes:

• Account Creation and Management: To register your account, verify your identity, maintain your account preferences, and provide you with access to the Platform.
• Transaction Processing: To process deposits, withdrawals, and wager settlements in Bangladeshi Taka (BDT) via supported payment methods.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, underage gambling, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming Compliance: To apply deposit limits, loss limits, session time reminders, and self-exclusion requests that you have activated in your account dashboard.
• Customer Support: To respond to your support queries, resolve disputes, and maintain records of communications relevant to your account.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and other legal frameworks relevant to our operations.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the 199bd Platform.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time.
• Personalisation: To tailor the Platform experience to your preferences, including surfacing relevant game categories and promotional offers based on your activity history.

6 Legal Basis for Processing

199bd processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

Where processing is based on legitimate interests, 199bd has carried out a balancing assessment and is satisfied that those interests are not overridden by your fundamental rights and freedoms in the specific context of each processing activity.

7 Sharing Your Personal Data

199bd does not sell, rent, or trade your personal data. We may share your data with third parties only in the limited circumstances described below:

7.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform. These include:

• Payment processors: bKash, Nagad, Rocket, and Upay, solely for the purpose of processing your deposits and withdrawals.
• Identity and KYC verification providers: To verify the authenticity of identity documents submitted during the account verification process.
• Game software providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to run their games within the 199bd platform environment.
• Fraud and AML screening services: To screen transactions and account details against relevant watchlists and fraud intelligence databases.
• Cloud infrastructure and hosting providers: Who store platform data on secure servers in compliance with applicable data protection standards.

All third-party service providers are contractually required to process your data only on 199bd's documented instructions, to implement appropriate security measures, and to refrain from using your data for their own independent purposes.

7.2 Legal and Regulatory Disclosures

199bd may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where such disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material part of 199bd's business assets, personal data held by 199bd may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change to the applicable privacy terms via a prominent notice on the Platform.

8 Data Retention

199bd retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following indicative retention periods apply:

Where retention is no longer required, 199bd will securely delete or anonymise your personal data. Anonymised, aggregated data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.

9 Your Data Rights

As a user of the 199bd Platform, you have the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected]. 199bd will acknowledge your request within two (2) business days and aim to fulfil it within thirty (30) days, extendable by a further two (2) months for complex or multiple requests.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about the purposes of processing, the categories of data held, and the recipients to whom data has been disclosed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account details directly via your account dashboard.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the processing is unlawful. This right is subject to retention obligations under applicable law.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or where processing is unlawful but you prefer restriction to deletion.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes, including profiling for marketing, at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10 Data Security

199bd implements a layered approach to data security, combining technical, organisational, and procedural controls designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• SSL/TLS Encryption: All data in transit between your device and the 199bd platform is encrypted using industry-standard TLS protocols.
• Password Hashing: User passwords are stored using strong one-way cryptographic hashing algorithms. Plain-text passwords are never stored.
• Access Controls: Access to personal data within 199bd's systems is restricted on a strict need-to-know basis. Staff who do not require access to personal data for their role are denied access by default.
• Infrastructure Security: The Platform is hosted on secure cloud infrastructure with regular vulnerability assessments and penetration testing conducted by qualified security professionals.
• Incident Response: 199bd maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify affected users without undue delay.
• Staff Training: All 199bd staff who handle personal data receive regular training on data protection obligations and information security best practices.

While 199bd takes all reasonable steps to protect your personal data, no method of transmission over the internet is completely secure. You are responsible for keeping your own login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

11 Cookies and Tracking Technologies

199bd uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a website server. Cookies help us recognise you on return visits, maintain your session, and understand how users interact with the Platform.

11.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings, responsible gaming configurations, and your preferred deposit method.
• Analytics Cookies: Used to collect aggregated, anonymised data on how users navigate the Platform. This data is used to improve Platform performance and content. These cookies are set only with your consent.
• Marketing Cookies: Used, with your explicit consent, to deliver relevant promotional content within the Platform based on your activity and preferences.

11.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories of cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Instructions for managing cookies in your specific browser are available in your browser's help documentation.

Where cookies require your consent, we will present a clear and affirmative consent mechanism before setting those cookies. You may withdraw your consent at any time by adjusting your browser settings or contacting us at [email protected].

12 Minors and Age Verification

The 199bd Platform is strictly intended for individuals who are 21 years of age or older. 199bd does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process.

If 199bd becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any wagers placed or bonuses accumulated on an account held by an under-age individual will be voided in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered an account on the 199bd Platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act without delay upon receipt of a verified parental notification.

13 International Data Transfers

Some of the third-party service providers used by 199bd — including game software providers and cloud infrastructure providers — may be located outside Bangladesh and may process your personal data in jurisdictions that have different data protection standards from those applicable in Bangladesh.

Where such transfers occur, 199bd ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements with all third-party service providers that impose data protection obligations consistent with this Policy.
• Transfer only to service providers whose infrastructure meets internationally recognised security standards.
• Restricting the scope of any data transfer to the minimum necessary for the relevant processing purpose.

If you have questions about the specific safeguards applicable to any international data transfer involving your personal data, please contact us at [email protected].

14 Changes to This Privacy Policy

199bd reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the updated Policy on this page with a revised "Effective Date" at the top, and we will notify registered users via email or a prominent in-platform notice where the changes are significant.

Your continued use of the 199bd Platform after the revised Policy has been published constitutes your acceptance of those changes. If you do not agree with any changes to this Policy, you should discontinue use of the Platform and may request account closure by contacting [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how 199bd protects your personal data. The date at the top of this page reflects when the Policy was last updated.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 199bd handles your personal data, please reach out to us using the contact details below. All privacy-related correspondence is handled by our dedicated Privacy team.

We are committed to resolving all privacy-related queries promptly and transparently. If you feel that your concerns have not been adequately addressed, you may have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.